❶ Check and update your billing information
Before activating Riot, take a few minutes to make sure your billing information is up to date. This ensures that invoices are correctly issued and sent to the right recipients.
❷ Where to find billing information?
Go to the Billing tab in your Riot space.
Open the section dedicated to billing information.
❸ What you need to check (and update)
Company details: make sure the name and displayed information are correct.
Billing address: verify it matches the entity that will be billed.
Billing contact: update the information if necessary.
❹ Key point to remember
Update the invoice recipient email address: this is the most important element to prevent an invoice from reaching the wrong recipient (or getting lost).
Example: accounting mailbox, finance, or any dedicated invoice address.
Once this information has been saved, you are ready to continue the onboarding with billing correctly configured.
❺ My number of licences and/or my billing amount are incorrect
If you notice an anomaly in the number of licences or the billed amount, contact your account manager or the Support team:
via the in-app chat (bottom right), or
by email at [email protected].
To speed up the process, remember to specify your organisation name and attach a screenshot of the billing page.