An employee says they didn't receive the course reminder: what to check ?

1. Check the employee's notification channel (Team > the employee): was the reminder sent by email or by chat?
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2. Check that the employee's synced email address is correct.
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3. Ask the employee to check their spam / junk folder.
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4. Allowlist Riot's transactional emails on your mail server. The sender address used by Riot is: [email protected]