1️⃣ What Ask Albert does
Ask Albert is the cybersecurity assistant made available to all your employees. They can put a question to it at any time and get an immediate answer, without going through your security team.
The most common questions look like: "is this email legitimate?", "am I allowed to use this tool?", "what should I do if I clicked a link?"
2️⃣ Albert answers from your documents
You can feed Albert your own documents: IT charter, password policy, incident reporting procedure, tool usage rules. Together they form your company's knowledge base.
When an employee asks a question, Albert looks in that base first before answering. Three concrete consequences:
Your rules take precedence over general best practice. If your policy sets a particular password length, that is the one Albert will give.
Albert cites its sources. Its answer says which document it came from, with a link to it — the employee can check.
Albert acknowledges what it doesn't know. If the question is about your company and no document can answer it, it says so rather than making something up.
👍 Good to know: this is the best use of the knowledge base: upload the documents nobody ever reads in full. An employee won't work through a 40-page charter, but they will happily ask a specific question.
3️⃣ Asking a question during a course
An employee doesn't have to wait until the end of a course to react. If something puzzles them, they can interrupt the course to ask their question, then pick up where they left off.
4️⃣ What Albert doesn't do
Albert is a cybersecurity assistant, not a general-purpose one. That is deliberate, and it answers a question many security teams have before rolling it out.
Off-topic questions get a deliberately short answer, followed by a reminder of its area of expertise — however insistent the employee is.
Sensitive subjects (political opinions, discriminatory content) are not covered: Albert politely declines.
You can narrow its scope further if your internal policy requires it.
5️⃣ The "you're talking to an AI" reminder
Once a week, Albert explicitly reminds each employee that they are talking to an artificial intelligence. This reminder is part of the transparency requirements of the European AI Act.
It cannot be switched off, and it is generally a useful point to make with your employee representative bodies.
Key takeaways
Albert answers from your documents first, and cites its sources.
It acknowledges what it doesn't know rather than making something up.
Its scope is limited to cybersecurity, and can be narrowed further.