1️⃣ What Ask Albert does
Ask Albert is the cybersecurity assistant made available to all your employees. They can put a question to it at any time and get an immediate answer, without going through your security team.
The most common questions look like: "is this email legitimate?", "am I allowed to use this tool?", "what should I do if I clicked a link?"
2️⃣ Albert answers from your documents
You can feed Albert your own documents: IT charter, password policy, incident reporting procedure, tool usage rules. Together they form your company's knowledge base.
When an employee asks a question, Albert looks in that base first before answering. Three concrete consequences:
Your rules take precedence over general best practice. If your policy sets a particular password length, that is the one Albert will give.
Albert cites its sources. Its answer says which document it came from, with a link to it — the employee can check.
Albert acknowledges what it doesn't know. If the question is about your company and no document can answer it, it says so rather than making something up.
👍 Good to know: this is the best use of the knowledge base: upload the documents nobody ever reads in full. An employee won't work through a 40-page charter, but they will happily ask a specific question.
3️⃣ Ask a question during a course
An employee doesn't need to wait until the end of a course to react. If they get stuck on a point, they can pause the course to ask their question, then pick up where they left off.
4️⃣ Ask Albert about an email flagged by Slash
If your workspace uses Slash, the "Learn more" button on a detection banner opens the flagged email, with Albert alongside.
The elements spotted by Slash are highlighted in the email: the sender, a link, a sentence. By clicking one of them, the employee asks Albert what is wrong.
They can then continue the conversation with the suggested questions or with their own.
The conversation is saved: they can pick it up again later.
5️⃣ What Albert doesn't do
Albert is a cybersecurity assistant, not a general-purpose assistant. This is intentional, and it answers a question many security teams ask before rolling it out.
Off-topic questions get a deliberately brief answer, followed by a reminder of its area of expertise, however much the employee insists.
Sensitive topics (political opinions, discriminatory content) are not handled: Albert politely declines.
You can restrict its scope further if your internal policy requires it.
6️⃣ The \"you are talking to an AI\" reminder
Once a week, Albert explicitly reminds each employee that they are talking to an artificial intelligence. This reminder is part of the transparency requirements of the EU AI Act.
It cannot be disabled, and it is generally a useful argument when dealing with your employee representative bodies.
Key takeaways
Albert answers first from your documents, and cites its sources.
It acknowledges what it doesn't know rather than making things up.
With Slash, an employee can ask Albert directly about the suspicious elements of an email.
Its scope is limited to cybersecurity, and can be restricted further.