1️⃣ What is Albert on Microsoft Teams?
Integrating Albert with Teams allows your employees to:
Take awareness training directly in Teams
Receive automatic reminders
Chat live with Albert’s AI
Access their scores and recommendations via chat
Receive News Briefs or alerts (Sonar)
This integration offers a seamless experience with Albert, without leaving the Teams environment.
2️⃣ Common Issues & Solutions
👉 The Albert app is blocked in Teams
This is usually caused by a permission policy within Microsoft. Here’s how to fix it:
Step 1: Access to the Microsoft Teams Admin Center
Step 2: Check if Albert is allowed under “Manage apps”
Go to Teams Admin Center > Teams apps > Manage apps
Search for Albert
Make sure the status is Allowed
Step 3: Check the “Permission Policies”
If a policy such as “Allow specific apps and block all others” is enabled, make sure Albert is on the allowlist:
Go to Teams apps > Permission policies
Select the policy applied to your users
Add Albert to the list of allowed apps
👉 Employees manually disabled or blocked Albert
You can identify these users in Riot (but cannot re-enable it on their behalf).
Step 1 – Create a smart group:
Go to Team > Groups > Create a group
Criteria:
had issues with Albertbecausethey blocked AlbertName the group (e.g., Employees who blocked Albert)
Create the group
Step 2 – Export the list:
Open the group
Click
...> Export to CSV
You can then reach out directly to these users and ask them to follow the appropriate steps based on their situation:
If the user has blocked Albert, they need to unblock him in the app settings:
If the user has deleted the conversation with Albert, they should search for it using the search bar and send him a message:
👉 Change the communication channel if needed
To force another channel (e.g., Web):
Go to Settings > Communication
Click the desired channel > “Use as main channel”
Or manually for specific employees:
Go to Team > Select employees > “Change channel”
👍 Good to know: If Albert doesn’t work on Teams due to a block or permissions issue, Riot will automatically switch to the Web channel.
In that case, employees will receive training by email, with a link that opens a chat window with Albert in their browser. The interaction remains possible but will take place in a web tab instead of directly within Teams.