☝️ Your workspace isn't using Cyber Missions yet? If it can be migrated, a "Meet the Cyber Mission" card appears in the Admin platform sidebar and guides you step by step. If your workspace is managed by an organization, our team handles the migration: contact us via the chat.
❶ How does a Cyber Mission work?
Cyber Missions organise the employee experience around a monthly cycle: one mission, one deadline, then a fresh start on the 1st of the month.
❷ The monthly cycle
Mission start: a new mission is available on the 1st of the month (or on the planned start date).
During the month: the employee completes the tasks at their own pace.
Deadline: the mission must be completed before the deadline.
Mission end: the mission closes and a new cycle starts the following month.
❸ What does a mission contain?
A mission groups several tasks, depending on your configuration and the modules enabled:
Awareness: the Albert courses configured in your awareness programme, as well as monthly assessments (based on topics covered previously).
Breaches: data breach alerts linked to the employee's accounts (work address and, optionally, personal addresses).
Sonar: data leak alerts (requests to review their applications or their most sensitive files).
As you adopt new Riot modules, missions can include more tasks.
👉 Two courses at most per mission
Each monthly mission contains 2 courses at most. A short mission takes about fifteen minutes, and it is these short, regular actions that build good habits.
The first mission of the year is the exception: it keeps all its starter courses, as they appear in your programme.
Quarterly programmes are unchanged: 6 courses at most per quarter.
❹ Why can two employees have different missions?
The content of a mission depends in particular on:
audiences (for example Sales or Tech);
the employee's progress (what they have already completed);
the modules enabled in your workspace.
❺ What happens if an urgent task comes up?
If an urgent, high-priority task needs to be handled (for example a phishing remediation course or a critical Sonar leak alert), the employee must deal with it first before continuing their mission.
❻ New employees (joining mid-month)
A new employee first receives an onboarding mission.
If they complete it before the 15th: they can join the current month's mission.
After the 15th: they wait until the following month to start their first mission.
❼ What happens if the mission isn't completed?
Unfinished courses are carried over to the following missions. An employee who is behind receives their oldest courses first, always at a rate of 2 courses per mission.
No course is dropped: the employee stays on their programme year until all their courses are completed.
The employee keeps their Aura score for tasks already completed.
Their Streak resets to 0.
❽ Notifications and reminders
The employee always receives:
an introduction message when they join, in which Albert introduces himself and invites them to complete their first mission;
a notification when each mission is launched.
Depending on your settings, they may also receive:
a reminder 14 days before the deadline, then a last reminder 3 days before, if they haven't completed their mission;
social nudges, triggered by the progress of those around them (their squad or a rival squad reaching 80%, the company reaching 75%, a squad member finishing).
Their manager can also be alerted, 14 days and then 3 days before the deadline, about team members who haven't finished.
The possible channels are email, Slack, Microsoft Teams and Google Chat, depending on your configuration.
👍 Good to know: how to set up notifications and squads is detailed in 3️⃣ How to Configure Cyber Missions?
Key takeaways
One mission per month, with 2 courses at most (except for the first mission of the year).
Overdue courses are carried over, oldest first, and never dropped.
Reminders go out 14 days and then 3 days before the deadline. The introduction and each mission announcement are always sent.
A new employee starts with an onboarding mission.