📚 Step 6 of Your Riot activation journey.
⬅️ Previous step: 5️⃣ Set up your Cyber Missions
Last step of the setup: check that your billing information is up to date. Your invoices will then be issued in the right name and sent to the right person. Allow a few minutes.
💡 Prerequisite: Administrator access to Riot, and being signed in to hub.tryriot.com.
❶ Open your billing information
👉 Step 1: Open the Billing tab
In the left-hand column of your screen, click Settings. At the top of the page, click the Billing tab, the last one on the right.
👉 Step 2: Open the billing information
Click Billing information.
❷ Check and update your information
Check the following information one by one, and correct it if needed:
the company details: the name and the information shown must be accurate;
the billing address: it must match the entity that will be invoiced;
the billing contact: the person to contact with any questions about your invoices.
⚠️ Important: pay particular attention to the email address that receives invoices. It is the most important piece of information: with a wrong address, your invoices go to the wrong person or get lost. Prefer a dedicated, long-lasting address, such as that of your accounts or finance department (for example [email protected]).
Once you have made your changes, save them.
❸ Is the number of licences or the amount invoiced wrong?
Contact your account manager or our Support team:
through the chat in the platform: click the bubble at the bottom right of your screen;
or by email at [email protected].
👍 Good to know: for faster handling, give the name of your organisation and attach a screenshot of the Billing page.
Key takeaways
Your billing information is in Settings > Billing.
Check the company details, the billing address and the billing contact.
Above all, enter a dedicated, long-lasting email address to receive your invoices.
Something wrong with your licences or your amount? Write to us via the chat or at [email protected].
🎉 Your workspace is set up! Time to activate your modules.