❶ How your invoices are sent to you
At each due date, your invoice is sent by email to the billing address registered in your Riot workspace:
an annual invoice on the start date, then on each anniversary date;
where applicable, adjustment invoices (see the article "Understanding my billing").
This is why it is essential that the email address receiving the invoices is correct and up to date.
💡 Good to know: invoices are sent to the billing contact you have defined. To make sure they reach the right place (accounting, finance, etc.), remember to enter a dedicated address rather than a personal one.
❷ Check who receives your invoices
👉 Step 1: go to the Settings → Billing tab of your Riot workspace.
👉 Step 2: open the section dedicated to billing information.
👉 Step 3: check the email address receiving the invoices and update it if necessary.
For details on how to make the change, see the article "Updating my billing information".
❸ Get a copy of an invoice
If you need a copy of an invoice that has already been issued, or if you need it resent to a different address, please contact our Finance team directly at [email protected]
To speed up processing, please specify your organization's name and the invoice concerned (date or period).
📌 Key takeaways
Your invoices are sent by email to the billing contact defined in the Billing tab.
Keep this address up to date so you don't miss any invoice.
Need a copy? Contact Support, specifying your organization's name and the invoice concerned.